A corporation recently changed their software storage to Google Drive. This training is meant to empower team members with the foundational skills to confidently navigate and utilize Google Drive. It is designed to cater to learners who may be new to Google Drive or have limited experience. 

Tools Used: Articulate Rise 360 • Articulate Storyline 360 •  Canva •  PowerPoint

Highlights: storyline interaction for software simulation with voiceover • multiple other interactions including accordion, tabs, labeled graphic, and flashcard grid • knowledge checks • graded quiz

A company noticed an increase in escalation cases from new employees over the last six months. Due to the high turnover rate in their call center, they determined they need a better new-hire training on the topic of handling challenging customer interactions. The purpose of this training program is to equip new customer service team members with the essential knowledge, skills, and strategies needed to excel in challenging customer interactions, with the hopes to reduce escalation calls involving new employees by 10% in the next quarter. 

Tools Used: Articulate Storyline 360 • Canva • PowerPoint • Amazon Polly

Highlights: voiceover • use of triggers, layers, states, and variables • click-to-reveal interactions • motion paths • tab interactions • accordion interactions • knowledge checks • simulated customer call scenario • graded quiz